Posted by gits on November 13, 1998 at 18:31:22:
I recently purchased a BMW from Allison BMW in the Bay
Area. They told me that if I rated them as "excellent"
in all catagories when BMWNA called, that then they'd
give me a $100 gift certificate toward BMW stuff.
Is this common amoungst BMW dealers? Seems to me that
they're trying to bribe me into giving them a better
rating. What good is a dealer customer sat survey if
they've bought my vote? This is not to say that I'm
not satified with the service I got, it was good but
probably not excellent.