Posted by Bruce on February 19, 1999 at 23:21:41:
In Reply to: Re: Service/Warranty for Euro delivery cars posted by Rodrick on February 19, 1999 at 04:08:41:
: That is ABSOLUTELY not true. Dealers did that in the eighties when many GERMAN spec BMW's were imported to the U.S., I know because I had a 1984 German 323i. The Euro Delivery cars, however, are U.S. spec cars that are EXACTLY the same car that you can buy at the dealer's lot. The warrenty is the same as all other U.S. BMW's and is offered by BMW of North America. Any BMW dealership in North America has to honor the warrenty just as it does with other U.S. model BMW's. I have 2 Euro delivery cars (M3 & 528i) and have had numerous services as well as a couple of warrenty claims at more than one dealership with no problems. As a matter of fact, both my cars still have the German tourist license plate at the front, so when I take them to the dealerships they know that they are Euro Delivery cars. If any dealership does give problems to anyone about service or warrenty claims of Euro Delivery cars, please report them to BMW of North America. They will take care of it.
While what Rodrick said is absolutely true, he didn't answer the question. :)
Depending on where you live, some dealers do put cars that weren't bought from that dealership (be it off the lot or euro delivery) lower on the priority list than cars bought from that dealership. Good dealerships won't do that. I bought from a different dealership than where I get service done and I get no different treatment except for not getting a loaner car (well I have managed to get a loaner car a couple times, but that is another story).
So, yes, it is common to not get a good of service from a dealership that you didn't get the car from. But a good dealership won't do that.