Posted by arnold on February 20, 1999 at 00:10:01:
Got my alarm programmed today at Savage BMW (Ontario Ca). I called around yesterday and they gave me a quote of $40 bucks. Anyway, went there this morning, took them 45 minutes to give the car back to me (free wash) and when I was paying, the total invoice said $84.00 which is their hourly rate.
I immediately complained to my service advisor and he apologized and reduced the amount to $42. As I was driving off, I noticed that my doors do not lock automatically anymore so I went back and they reprogrammed it again and did it in less than 10 minutes. Something about programming the alarm wiped off the original Car/Key Settings.
I guess my point is we have keep a watch out for these dealer prices and services. I did received excellent service, but I wait for the day I walk into a delear and know that the price I am paying matches the work being done and I don't have to put my guard up. I hate that gnawing feeling of getting screwed. Do I feel comfortable going back there again for future service? I don't know....If they try to pull a fast one on you for something so trivial, I can just imagine how much price paddinge there is on larger jobs..
Of Course, Crevier BMW in Santa Ana wanted to charge 116.00 bucks for alarm programming so I guess I shouldn't complain.
I am seriously contemplating putting up a website that serves as a forum for these type of experiences with BMW Centers as soon as I get my dedicate IP next week.
Do local chapters of BMW CCA recommend dealers and specific service advisors? Any one in the Orange/riverside county area?
sorry for my vent...