In Reply to: Customers should be #1... posted by Chasman on October 20, 1999 at 13:02:10:
see .. you are smart for reading this stuff.. see people dont research things and then they dont know hot to get something done.. for example.. if you have an AM whine and the dealer does not know about it (they have not read the bullitens for example) you can tell them.. hay .. Put a cappaster on it.. I know that yes, you should not have to.. but the world is not perfact.
: Whenever an individual brings their car into the dealer, shouldn't they devulge any information, in the way of fixes. In other words, if I didn't read this board, I wouldn't know about the bulletin's, recalls, modifications, or suggestions for repairing most of the problems discussed. I would think, that at a minimum, the service people should make you aware of these potential problems when you set up the service for one problem or another. I know that, potentially, they are creating more work for themselves, but aren't satisfied customers and repeat business the bottom line. They do get re-imbursed for their services. I know of 1) The moonroof problem, 2) AM Whine, 3) Brakes and Airbags, 4) Floatiness, 5) Squeeky Windows ...etc. These are things that should be addressed voluntarily and it should not be a case of what the customer doesn't know won't hurt them.
: Just my .02