In Reply to: Why I'm probably not going 2 posted by buy a 328i (WAY LONG) on October 21, 1999 at 08:26:06:
How can BMW be so incompetent with the design/build of their cars? Let me get this straight. BMW NA has known about window "screeching/creeking" sounds, chronically warped rotors, lousy HK sound, steering floatiness, spontaneious engine power loss, etc., by lurking on this board.
BMW knows about window creaking. Originally thought to be related to the E39 window creaking. I talked to a tech the other day that said they were changing the window regulators, and the problem would only be temporarily solved, so they stopped doing that 'fix.' Warped rotors have been a problem on BMWs for years. They always get warrantied. Lousy sound on the stereo? Well that could be subjective. Maybe BMW is working on something but that would have to wait until '01 or later model year to redesign the stereo. If they even consider it a problem. Spontaneous engine power loss? Well that may have happened to 1% of all cars--if that many. I assume they are working on it in a case by case basis. Steering floatiness is something different. Not an engineering problem because all cars don't have it. So it has to be addressed on a case by case basis as well. I for one have experienced only window creaking from what is mentioned above. I told a tech that it sounded like the windows were reseating in the seals after closing them at high speed. (It only happens after high speed close of window--and only the next few bumps I hit.)
: Do I expect a lot? You _bet_ I do! I expect _perfection_ for just under the $40K I'll be spending on a loaded 328i . . . I can get very close to perfection from Lexus (IS300) or from Audi (A4 or new A6 Bi-Turbo, 6-speed, Quattro).
You can't get perfection. I don't think the A6 or IS will be any closer to perfection. (I've driven a $30K Lexus(es300), and I'd rather drive a Lumina!) The most recent JD power survey (May 5, 1999) only has the LS400 listed as high in initial quality. Sure Audi rates a little worse in reliability and Lexus better, but that is unrelated to these issues. If you want to roll the dice with Lexus or Audi, feel free. You don't have be an alarmist and tell us about it.
: Note to BMW: GET YOUR ACT TOGETHER! The Internet changes EVERYTHING it comes to customer satisfaction. Problems, even rare ones, becomes known globally in minutes. If they're out there, then you've got to address them quickly and thoroughly by letting us (owners and potential owners) know what you've done or are doing to correct them. Got it?
Like I said earlier. I don't think these are BMWNA or BMWAG issues. Many of them are unique cases which have to be handled individually. Sure some people here on the internet have problems, and it seems that the dealers aren't doing their best to correct them. Go look on A4.org. You'll see people complaining about problems with their Audis. (Not to mention the total lack of road feel in an A6.) I think BMW is addressing whatever issues come up. As far as letting us know what they're doing. Well, I was at BMWNA headquarters last month, and they wouldn't even tell us when the E46 touring would be in the states. I would assume that their procedures to cure ills of problem vehicles would be even more 'top secret.' Until they have definite solution, they aren't going to announce anything publically. Note: there have only been two recall items found by the NHTSA. The problem is the internet blows things out of proportion. People see others on this board (and perhaps other message boards) complaining and they don't realize that this is such a small percentage of the car owner population.
Sorry, I'm just fed up with this type of posting. Flame away.