Allison BMW update - I give up. (archive)

I purchased a pair of BMW license plate holders.
The screws were too long and they ended up digging
holes into my trunk. Not large holes, more like
pin pricks.

So I wanted to get new screws and I wanted Allison
BMW to pay to get the holes covered up.

The manager of parts there was smiling until I mentioned
that I was expecting Allison BMW to pay. At that point,
he likened this to installing a CD changer and my
expecting Allison BMW to fix it if I screwed up the changer
install.

I responded that I had in fact installed the CD changer
myself, and the major difference is that the CD changer
came with all of the correct parts from the factory.
The license plate holder did not. If I had purchased
an aftermarket part, or was engaging in some heavy duty
work, I can deal with the consequences. But a license
plate holder I just found galling.

He refused to pay, but (and this is where I actually
got annoyed. until then, I was pretty much expecting him
to say no anyway) he would give me the screws I need
"for free." If I needed a new license plate bracket or
holder though, he would have to charge me.

I think that magnanimous offer is what got me. Or
maybe it was his wording.

Sigh. Anyway if this was just the first time with Allison,
it wouldn't upset me as much. But I've had a history of
bad experience at this delership. They've made a lot of
money off of me by doing second-hand work, then I would
realize it afterwards and then bring the car back again.

Well that's enough. In the month of March I went into the
dealership once every week, and only once did I have to
go in due to servicing. The other two times it was because
the dealership erred in fixing something the first time.

I bought my car from them and that was an okay process,
but the service department just bites. And now I can say that their parts department's not really there either.

I'll be contacting BMW N.A. to see what they'll do.

Man, I can't believe this. The repairs themselves can't cost
more than half an hour of their time. It's not even repairs, it's just touch up work. It's cheaper for them to do that then for me to request a loaner car from them. I never expected them to move mountains, but I just wanted
them to do me a favor just this once.

Follow Ups:

they've gone down hill since Mrs. Allison sold it UID65535 17:43 5/29/2001 (0)
Experiences there are mixed (m) Pascal 17:38 5/29/2001 (0)
The Svc Manager even agreed with me! Hosun Lee 17:32 5/29/2001 (0)
Please let me know how BMWNA handles your (m) ad 17:30 5/29/2001 (4)
- Same case here, they replaced my CD and scratched ...Pancho 17:43 5/29/2001 (2)
  - what is ur service adv's name? thanks my330ci 18:43 5/29/2001 (0)
  - this doesnt surprise me.....similar situation ad 18:12 5/29/2001 (0)
- BMW of NA said they'll file a complain..is that it Hosun Lee 17:37 5/29/2001 (0)
I'll be sure to stay away from Allison UCLA RW 98 Steel Gray 17:22 5/29/2001 (0)

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