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CPO experiences/opinion (longish) (archive)

[ Follow Ups ] [ 5-series (E39) Message Board ] [ Msg. Board FAQ ]

Posted by maoli on August 12, 1999 at 21:50:52:

In Reply to: Bob, can you and Maoli talk about ..... posted by phred on August 12, 1999 at 12:20:18:

Not sure of the exact criteria but depending on mileage and/or condition a returned car is resold by dealer with either balance of original factory 4yr/50K bumper-to-bumper warranty only - or, it's factory balance plus CPO (2yr/50K limited warranty after the factory expires). Bought my CPO '97 540iA July '98 w 42K miles. In my case, I had 2yr/8K mi left on the factory. I hit 50K factory expiration last month. My experience with the factory warranty has been exemplary. Have had only one experience with CPO warranty since it kicked in last month. One column of pixels went bad on the large-character LED display above the steering column. Service writer told me part was ~$500 + 1 hour labor. The total hit to me was $50 deductible (per visit regardless of number of problems). Again, service was excellent.

As far as the implications when buying a CPO car. The mileage is closer to the factory warranty expiration so, of course, it's got more usage. However, I think it's also a sign the car is in very good to excellent condition since neither the dealer nor BMW want to get stuck with a "money pit." As far as price, I went into the negotiations with the stance that the value of CPO was neutralized by the higher mileage.

: your good and bad experiences with the CPO program? I have to admit, it sounds pretty good.

: : I bought my Certified Pre-Owned 97540iA in first week of July from Momentum in Houston. That day salesman said they would order me new keys.
: : Week later- Salesman said- no keys- said it takes a while, will call.
: : 2 Week later no call- salesman said was not in yet- will call.
: : Month later- no call- salesman not there- Sales manager said sorry keys not in, and no record of order being in. Will take care of and call you.
: : 6 Weeks later- no call from salesman- no call from Manager- salesman not there- sales manager not there, General Manager said he would look into it and retun call- No call yesterday or today...

: : Anybody got any ideas on how to get a key from BMW?

: : I would not normally post this minor incident to the board- but this is only one incident among several so far at this dealership... I'm trying not to be worried. This is my 9th BMW... so far poorest dealership experience of then all. Car is great.
: : Bob

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