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Phone call and apology from salesmanager (more) (archive)

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Posted by mcarter on December 11, 1999 at 11:04:22:

In Reply to: Voss BMW Salespeople are ASSHOLES!! (more) posted by mcarter on December 10, 1999 at 17:51:35:

This morning I got a phone call from Dave, the salesmanager at Voss BMW. He was very apologetic on the phone stating that
this incident should never have happened. He ensured that the conversation that his salesman, Scott, and I had did not reflect
the overall attitudes and opinions of Voss and that if Dave had been there, the conversation wouldn't have got as nasty as it
did. Last night I was severly pissed off and may have over reacted in my original header, but the incident did happen and I
was very disappointed that a salesman would put a customer in that opinion.

Again, Dave opologized on behalf of the dealer, I apologized for over reacting, and we did the old hug and handshake over
the phone.


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