In Reply to: BMW Quality?? 528i Lemon... posted by Len House on July 05, 2000 at 15:26:47:
Please keep us informed.
: Here is the Lemon Law letter I sent to BMW Corporate via certified mail and to the dealer... this is after several other letters and faxes. I have still not
: received an official response back froom them and the car is still at the dealer.....
: Monday, June 12, 2000
: BMW of North America, Inc.
: Kevin J Healy, Esq.
: 300 Chestnut Ridge Road
: Woodcliff Lake, NJ 07675
: To Whom it May Concern:
: After more than several unsuccessful attempts to resolve this matter with both the BMW Dealer and with Mr Joe Kurdock at BMW Corporate offices, it
: would seem to me that the only way that BMW is willing to take care of a customer who is having on going problems with his or her car is if a state law
: forces them to do so. That is truly sad...
: I believe that my 2000 BMW 528ia is a “LEMON” under the New Jersey State Lemon Law ( N.J.S.A. 56:12-29 to 56:12-49) and I am hereby making
: a written demand for relief under the NJ Lemon Law. I purchased my 2000 BMW 528ia VIN# WBADM6342YGU09592 on Nov. 26, 1999 from Open
: Road BMW in Edison, NJ. Since I bought the vehicle I have had to return it to the dealership 6 times. As of Tuesday June 13th, 2000 my vehicle has
: been out of service to me for a total of 20 calendar days - and counting - because they still have not fixed the problem. The car is currently at Open Road
: BMW. The current mileage on my vehicle is approximatly 9,100 miles. The first incident of engine trouble occurred at approximatly 3200 miles. My
: vehicle has been in for repairs six times including this current visit for a variety of problems. They are as follows: dash alignment-2 times, traction
: control-1 time, smell of anti-freeze coming through the ventilation system-2 times so far, passenger side airbag-2 times so far, cd changer-1 time, tearing
: down the engine to replace a defective engine cylinder head-2 times so far..once for an anti-freeze leak and once for an oil leak, in both instances the
: engine head was found to be defective. Let me point out at this time that I did not purchase a used vehicle from you, this was a NEW CAR which I
: purchased from your company for nearly $50,000 six months ago!! Since these defects have substantially impaired the use, value, and safety of my
: vehicle, I expect a replacement vehicle equipt exactly as this one (minus the defects of course), or a full refund. At this point I would be willing to accept
: a replacement, I know these types of problems I have had are not indicitive of BMW’s quality overall. But I have lost complete faith and trust in that
: particular vehicle and I can not accept the same vehicle back. I won’t even go into the outstandingly poor customer service I was exposed to at the Edison
: BMW dealership. I look forward to hearing from you soon. You can reach me at (732)422-8*** or my cell phone at (908)419-7***. I hope we can
: resolve this matter before it gets to the state court level, but I am ready, willing, and able to take this to whatever legal level I have to in order to get it
: Len House