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Our Lawyers Letter to BMW, Dealer Refused Warranty (archive)

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Posted by John Sain on July 05, 2000 at 22:31:53:

In Reply to: Lemon 540iA, Filed Suit 26 June 2000 posted by John Sain on July 04, 2000 at 22:21:26:

July 5, 2000

BMW of North America, Inc.
Attn: Legal Department
300 Chestnut Ridge Road
Woodcliff Lake, New Jersey 07675

Cain Toyota - BMW, Inc.
Attn: General Manager
6527 Whipple Ave., N.W.
North Canton, Ohio 44720

RE: John Sain and Elena Sain v. BMW of North America, Inc. and Cain Toyota - BMW, Inc.
Vehicle: 1998 BMW 540i
VIN: WBADE6328WBW58565
Our File No.: O2K0949H

Dear Sir or Madam:

Please be advised that I have just received a phone call from my clients regarding their vehicle and BMW's authorized service dealer, Fields BMW's, refusal to honor their warranty and provided any further services due to their claim against BMW. More specifically, Fields BMW's Customer Service Manager, Sabine Heilmayer, notified my clients that due to their disputes with BMW, the dealership would not honor the warranty and that they would have to contact the national office. As you are aware, Fields BMW is not a party to this action and has no basis for blatantly breaching the warranty on BMW's behalf.
My clients are understandably upset over these latest actions by BMW's agents, as the nearest authorized dealership that my clients may go to, that is unrelated to Fields BMW, is not within a reasonable distance.
I would hope that my office is contact immediately so that we may resolve this matter is a timely fashion.

Ronna Lucas
Attorney at Law

cc: Mr. John Sain and Dr. Elena Sain

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