In Reply to: VIN# WBADM6342YGU09592- "BAD" Omen posted by Michael Jackson on July 05, 2000 at 16:19:33:
: : Monday, June 12, 2000
: : BMW of North America, Inc.
: : Kevin J Healy, Esq.
: : 300 Chestnut Ridge Road
: : Woodcliff Lake, NJ 07675
: : To Whom it May Concern:
: : After more than several unsuccessful attempts to resolve this matter with both the BMW Dealer and with Mr Joe Kurdock at BMW Corporate offices, it
: : would seem to me that the only way that BMW is willing to take care of a customer who is having on going problems with his or her car is if a state law
: : forces them to do so. That is truly sad...
: : I believe that my 2000 BMW 528ia is a “LEMON” under the New Jersey State Lemon Law ( N.J.S.A. 56:12-29 to 56:12-49) and I am hereby making
: : a written demand for relief under the NJ Lemon Law. I purchased my 2000 BMW 528ia VIN# WBADM6342YGU09592 on Nov. 26, 1999 from Open
: : Road BMW in Edison, NJ. Since I bought the vehicle I have had to return it to the dealership 6 times. As of Tuesday June 13th, 2000 my vehicle has
: : been out of service to me for a total of 20 calendar days - and counting - because they still have not fixed the problem. The car is currently at Open Road
: : BMW. The current mileage on my vehicle is approximatly 9,100 miles. The first incident of engine trouble occurred at approximatly 3200 miles. My
: : vehicle has been in for repairs six times including this current visit for a variety of problems. They are as follows: dash alignment-2 times, traction
: : control-1 time, smell of anti-freeze coming through the ventilation system-2 times so far, passenger side airbag-2 times so far, cd changer-1 time, tearing
: : down the engine to replace a defective engine cylinder head-2 times so far..once for an anti-freeze leak and once for an oil leak, in both instances the
: : engine head was found to be defective. Let me point out at this time that I did not purchase a used vehicle from you, this was a NEW CAR which I
: : purchased from your company for nearly $50,000 six months ago!! Since these defects have substantially impaired the use, value, and safety of my
: : vehicle, I expect a replacement vehicle equipt exactly as this one (minus the defects of course), or a full refund. At this point I would be willing to accept
: : a replacement, I know these types of problems I have had are not indicitive of BMW’s quality overall. But I have lost complete faith and trust in that
: : particular vehicle and I can not accept the same vehicle back. I won’t even go into the outstandingly poor customer service I was exposed to at the Edison
: : BMW dealership. I look forward to hearing from you soon. You can reach me at (732)422-8*** or my cell phone at (908)419-7***. I hope we can
: : resolve this matter before it gets to the state court level, but I am ready, willing, and able to take this to whatever legal level I have to in order to get it
: : resolved.
: : Sincerely,
: : Len House