In Reply to: What do we have here ? A HOT SHIT. Let me cool you posted by down, boy. STT on July 09, 2000 at 17:34:10:
Seriously, though, I admit it was childish to attack spelling and grammar...in fact, I think I've scolded others before for doing the very same thing.
I do disagree with you though that one should not find these corporate run-arounds unacceptable. Of course companies are not required to make it easy and, yes, you can always engage in litigation, but
that's messy, expensive and IMHO, very overused.
(Also I should clarify my "lawyer-to-be" remark: that was not meant to give legal credibility to my opinions, but to show that I sincerely believe litigation is overused--even though I plan to make a living from it. :)
Because I haven't read the original posts that started all of this, I don't know the details of the situation. However, with the exception of easily-chipped paint (which I guess can be blamed on the eco-nazis), I have basically had an easy time getting things fixed/replaced by BMW. That's how it should be, don't you think?
Customer service is important, especially when dealing with luxury goods and services. I seriously doubt though that BMW is so short-sighted it would allow these situations to be commonplace--it cheapens the image.
So there's my ramble. I'm sure there's plenty for you to pick apart (should you still be inclined to do so) because I'm throwing this together quickly and carelessly.
Anyway, I don't want to get in an endless chain here on the E39 board--I don't even have an E39! (Would you believe I got mixed up in this when I wandered over to check out the word on fuel additives?)
So what's your take on Techron? :)
: But, before I do that, I would advise you to read Bee's post above and decide for yourself if you really want to be taken apart in public.
: If your decision is affirmative please do no not hesitate and let me know.