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BMW should do better. (archive)

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Posted by Robert Ades on July 10, 2000 at 00:34:12:

In Reply to: 540ia Lemon, Complete List of Attempts at Service posted by John Sain on July 09, 2000 at 18:46:10:

John:

If you've got a legitimate problem with BMW, by all means, please DO post it here. BMWNA does seem to be listening here more than any other place.

The service file on my 1994 325is is almost as long as yours. If someone's giving you heat on this board, well, it's free and they don't have to subscribe.

BMW should do better.

: SUMMARY OF REPAIRS (JOHN & ELENA SAIN)
: 1998 BMW (VIN WBADE6328WBW58565)
: Date Delivered: 23 November 1997

: Date In Date Out R.O. No. Mileage Problem/Repair Place of Repair
: 11-27-97 11-27-97 Telephone wiring installed wrong, rewired. Dave Ostrem Imports - Iowa
: 12-04-98 12-04-98 Spare tire lid holder broken Dave Ostrem Imports - Iowa
: 12-15-98 12-15-98 "Traction control" light illuminates Dave Ostrem Imports - Iowa
: 12-18-98 12-18-98 Car hesitates upon acceleration, "check engine" light illuminates, seat does not adjust, car shakes when you stop at a light Dave Ostrem Imports - Iowa
: 01-13-98 01-13-98 Heater does not heat Dave Ostrem Imports - Iowa
: Called BMW of North America, Inc. 800-831-1117
: 01-22-98 01-22-98 Navigation computer gets lost Dave Ostrem Imports - Iowa
: 01-28-98 01-28-98 Passenger side mirror stays in down position, navigation system, "check engine" light illuminates. Drove in, made appointment. Dave Ostrem Imports - Iowa
: Called BMW of North America, Inc. 800-831-1117
: 02-07-98 02-07-98 144790 7340 Oil change; passenger side mirror stays in down position, navigation system, "check engine" light illuminates, car shakes when you stop at a light, burning smell Dave Ostrem Imports - Iowa
: 03-16-98 03-16-98 "Traction control" light illuminates, Car hesitates upon acceleration, "check engine" light illuminates, car shakes when you stop at a light Dave Ostrem Imports - Iowa
: Called BMW of North America, Inc. 800-831-1117
: 05-07-98 05-07-98 Steering wheel and drivers' seat lock in position, have to sit in the car for hours and take key in and out of ignition to be able to drive. Windshield washer pump leaking. Made appointment Dave Ostrem Imports - Iowa
: 05-12-98 05-13-98 147132 7770 Windshield washer pump leaking - replaced. Steering wheel and drivers' seat lock in position, have to sit in the car for hours and take key in and out of ignition to be able to drive. Dave Ostrem Imports - Iowa
: 05-27-98 05-27-98 Ignition switch sticks; sunroof does not fully close; replaced micro filters; panel in trunk will not stay shut; navigation system not working Dave Ostrem Imports - Iowa
: 06-04-98 06-05-98 147749 11068 Oil change; ignition switch sticks; sunroof does not fully close; replaced micro filters; panel in trunk will not stay shut; navigation system not working - installed new software, burning smell Dave Ostrem Imports - Iowa
: 06-08-98 06-08-98 35777 12685 Navigation system not working , Driver's floor mat not secure/sliding under gas pedal, power seat and tilt steering not working BMW of Peabody - Massachusetts
: 06-24-98 06-24-98 Navigation system not working, power seat and tilt steering not working BMW of Peabody - Massachusetts
: 07-14-98 07-14-98 Navigation system not working; front bumper cover loose, carpet plug loose, power seat and tilt steering not working, ignition switch sticks BMW of Peabody - Massachusetts
: 07-20-98 07-20-98 37323 15549 Oil change; front bumper cover loose; navigation system not working; secure loose carpet plug, car shakes when you stop at a light, burning smell BMW of Peabody - Massachusetts
: Called BMW of North America, Inc. 800-831-1117
: Called BMW of North America, Inc. 800-831-1117
: 07-24-98 07-24-98 Navigation system not working
: 07-28-98 07-28-98 37594 15701 Rear bumper does not line up (body work noted); navigation system not working, power seat and tilt steering not working, ignition switch sticks BMW of Peabody - Massachusetts
: 08-13-98 08-13-98 Car hesitates upon acceleration, "check engine" light illuminates,
: 08-31-98 08-31-98 Car hesitates upon acceleration, "check engine" light illuminates,
: 09-09-98 09-09-98 Navigation system not working , power seat and tilt steering not working, ignition switch sticks, car shakes when you stop at a light
: 10-01-98 10-01-98 Navigation system not working , power seat and tilt steering not working, ignition switch sticks, Car hesitates upon acceleration, "check engine" light illuminates, car shakes when you stop at a light
: 11-10-98 11-10-98 Navigation system not working , power seat and tilt steering not working, ignition switch sticks, car shakes when you stop at a light
: 12-07-98 12-07-98 Car shakes when you stop at a light, burning smell
: 01-11-99 01-11-99 Navigation system not working, Car hesitates upon acceleration, "check engine" light illuminates, car shakes when you stop at a light
: 01-20-99 01-20-99 43427 21376 Inspection light on - changed oil; car runs rough at cold start; navigation system not working - updated software; BMW of Peabody - Massachusetts
: 01-29-99 01-29-99 Navigation system not working
: 02-08-99 02-08-99 Navigation system not working, Car hesitates upon acceleration, "check engine" light illuminates, burning smell
: 02-17-99 02-17-99 Pulsation when brakes applied
: 02-19-99 02-19-99 44387 21518 Pulsation when brakes applied - replace rotors & pads; replaced tank vent valve BMW of Peabody - Massachusetts
: 03-11-99 03-11-99 Navigation system not working, Car hesitates upon acceleration, "check engine" light illuminates, burning smell, car shakes when you stop at a light
: 03-31-99 03-31-99 Windshield wipers produce very loud noise.
: 04-01-99 04-01-99 Steering wheel and drivers' seat lock in position.
: 04-02-99 04-02-99 66998 24674 Parts have been special ordered (Wiper parts) Fields BMW - Florida
: 04-05-99 04-06-99 67119 25129 Replace wiper blade & wiper air diffuser; repair headliner to access phone cable Fields BMW - Florida
: 04-22-99 04-22-99 Car shakes when you stop at a light, loud clicking noise from back of the car when start.
: 04-28-99 04-30-99 67951 26367 Replace brake bulb Fields BMW - Florida
: 05-03-99 05-03-99 Wipers inoperative, car garaged for three weeks waiting on service appointment Fields BMW - Florida
: 05-21-99 05-24-99 68827 27375 Windshield wipers not working/loud noise - replace wiper relay; power seat and tilt steering not working - replace gearbox motors; navigation system not working - loaded operating software; engine shakes when first started, burning smell, car shakes when you stop at a light Fields BMW - Florida
: 05-28-99 05-28-99 "Traction control" light illuminates. Navigation system not working
: 06-03-99 06-04-99 69306 28309 Interrogating fault memory in diagnosing system; replace one front pulse sender; special order navigation computer Fields BMW - Florida
: 06-21-99 06-21-99 Burning smell, car shakes when you stop at a light
: 06-25-99 06-25-99 70132 29090 Navigation system not working; clicking noise in rear - realign and secure heat shield; windshield wipers making loud noise, burning smell Fields BMW - Florida
: 07-02-99 07-02-99 70423 29308 Recoded navigation system Fields BMW - Florida
: 07-20-99 07-20-99 "Check engine" light illuminates, burning smell
: 07-22-99 07-22-99




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