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I agree with y'all (more) (archive)

[ Follow Ups ] [ 5-series (E39) Message Board ] [ Msg. Board FAQ ]

Posted by SS on July 10, 2000 at 01:00:03:

In Reply to: John, well said! wait till they have a problem --> posted by Len House on July 09, 2000 at 22:22:22:

People on this board simply do NOT understand the bullshit BMW puts it's customers through! I had a 323Ci that was a lemon and I have NEVER, I repeat, N E V E R in my life dealt with so much bullshit (in terms of service for a product I purchased). BMWNA does not maintain communication, takes their time processing a request (by the time they process it, it's more of a "threat" than a request!), and treats customers like they simply do not give a damn. The lemon law in my state gave required that the company take no longer than 30 days to pay me after determining that my car was a lemon, and it took me "months"...months of lies, broken promises, I was yelled at by a Rep. (when I did not even raise my voice, or threaten anyone...I was very tactful), and was not given the option to decide whether I wanted a car or money (I was entitled to decide under my state lemon law). BMWNA has no idea what it means to be fair and ethical to such faithful buyers of their product. As well, they fail to claim responsibility for problems customers are having with their products.

Any action BMWNA makes must be forced - what ever happened to ethics???

SS

: It is amazing to me that people have attacked both John and myself about verbalizing our expiriences with how BMW snubs those who do end up having major problems with their cars.... wait until you run into a problem... hopefully you won't, but if you do you will be glad that folks like John and myself, along with MANY others, took a stand for what is right. If everybody just rolled over and took it in the a$$ like some of you have suggested, how sad this world would be. You should be happy that someone is fighting for ALL of our rights. You may not need what we are doing now - but you may some day in the future....

: Len House

: : I've been watching this web site for years, now when I need it, people start throwing stones.
: : With a legit complaint, the documentation and problems are there for everyone to see. If BMW had returned any calls or correspondence it may not have been pushed this far. I valued my 540ia, and we had great hopes of traveling near and far. But not in this car. Now you can't even drive it because the drivers seat and all memory adjustments quit working in the "compressed driver" mode. No one fits in the seat. And to beat all, the local BMW dealer, Fields BMW, who have several dealerships within 100 miles, will NOT even talk about the car much less attempt to fix it. (They had fixed it once before for this problem.) Nor will they drive it since it can die on the freeway at any time. This car was delivered with every option at the time and we waited 5 months to have it built. I have paid my dues to post on this board and feel that BMW has not supported us in a way befitting the class, size, and type of company they want us to believe!
: : If you are not interested, your mouse can skip over the topic! They are well identified.
: : Otherwise, I need some help and truly hope no one else has the problems with their car as we have!
: : Please remember, information is knowledge, you may not have a use for it now but it may come in handy later in your life.
: : Thanks




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