In Reply to: Fred, do most dealers call you personally if... posted by RM on June 27, 2001 at 22:43:43:
I would have thought they would not let dealers know the individual results? Or maybe could the dealership have called me ahead of time to see what I would answer when the "official" call came in???
I would think that a "smart" dealer would call you to try to learn something from you if you gave them a low score. "Yelling" seems counter-productive. As I have said earlier, dealers see the details of all surveys. Dealers don't have an opportunity to learn from the surveys if they can't see them.