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Maybe... (archive)

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Posted by Thaumaturge on June 29, 2001 at 08:57:45:

In Reply to: Is BMW listening? posted by Brent on June 29, 2001 at 07:30:49:

Since BMW has enjoyed record increases in sales over the last few years, I suspect their incentive to listen hard has been reduced. The arrogance present at dealers today reminds you of some technology companies.

On the other hand, looking at the new 7 and it's boring, uninspired styling, I would bet the company will see their sales growth taper off pretty quickly if the rest of the line heads in the same styling direction.

Unfortunately, the stealer network is always a problem for any car maker. My last car was a Lexus and I travelled 35 minutes just to avoid the local dealer 5 minutes from my house. Even then, the experience was not always great.

Keep squeaking! Your wheel will get grease eventually.

A few weeks back I became so frustrated with my dealers service practices I wrote a two page letter the BMW NA detailling my experiences. I have tried the two dealers in my area, both have proven absurdly incompetant. My question to the maker/distributer of my automobile was, exactly where can I get my car properly serviced? No reply what so ever. Thinking back to my first round of problems I recall posting my concerns on this board, to my surprise I was contacted via email by a BMW customer service rep. So this is being posted in the hope that somebody is listening. I do not want to have to jump ship to Lexus or M-B just to get some decent product support. Frankly I don't like those cars as well, but the BS required to own a BMW is seriously cutting into the joy of driving one. The "try another dealer" approach did not work. I am already driving 150 miles to the two nearest dealers. The next closest is well over 200 miles away. What good is my warranty if I have to make at least two trips each time I need something fixed? When I plunked down the dough for BMWs top of the line car I expected better. This is my second seven series and fourth BMW. When the time comes to replace this one, it will likely be with another brand. That is appearantly the only way BMW will get the message.

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