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Re: 2001 740 TimePort Phones (archive)

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Posted by Byron Hopp on August 04, 2001 at 18:48:58:

In Reply to: Re: 2001 740 TimePort Phones posted by dlewellen on August 04, 2001 at 15:58:22:

Actually I am hoping that the people at BMW are willing to accept that they may need to improve their design. I am not sure that the equipment inside the car which interacts with the phone is designed by Motorola, or BMW. But either way they need to fix it. I pray that you (Jah-Wren Ryel) are not associated with BMW, an emotional response is not what I desire. My guess is that BMW is always attempting to improve their design, and probably don't think that they know everything. This is why some auto makers have sessions where they pay people to remark on designs before they are released, not automotive industry employees, but just normal 'car buyers' whom they consider to fit into their market profile. I have not read many posts on this board, but if it is a board of wits, and insults then it is a waste of time. Lets keep it useful, and I hope that this can be a means of bringing issues to the front or a place to find answers. When placing this posting on the board I was hoping for some answers, either a way to do what I wanted to do, or a workaround. Thank you, but your workaround of stopping and going to a pay phone seems, (although a workaround) not a good one for me. You see there is a certain amount of aggravation involved with buying, or leasing an autombile where you assume that when you press on the brake pedal, the car will stop, and when you press on the gas it will go. It would be difficult to check all features of an automoble before you buy, I therefore rely on the reputation of the manufacture such as BMW. I believe in the most part I was succussful, but I don't think being able to answer a 'Call Waiting' or chaining numbers for auto attendent systems is asking too much. I certainly don't believe that if the system gets confused and stops functioning correctly is acceptable. If you feel that this type of functionallity is acceptable then we have alot of software we would like to sell to you. I have to admit that our software has bugs, and sometimes is not designed the best way for the user. We at Matrix on the other hand do listen to our customers, and make corrections, we try our best not to get our feelings hurt when someone does not like our design. Its better for us, its better for them.

Thank you,

Byron...


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