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Re: Whats the purpose of BMW NA?? (archive)

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Posted by Big-T on April 17, 2002 at 12:05:42:

In Reply to: Whats the purpose of BMW NA?? posted by Moose on April 17, 2002 at 11:53:15:

It's interesting, we see BMWNA repeatedly react on this very board to horror stories, saying they are sorry and would like to help. THis is a good thing. However, reality is that with the independence that the dealers enjoy BMWNA can't do much with any of these problems. This is a bad thing...

Who knows what the future might bring....

T.


I donít understand why BMW NA doesnít work with its customers (us) to prevent this type of stuff from happening.
If a dealer doesnít live up to the BMW experience our next step should be to contact BMW NA and then they should take it up from there to make sure the job is done to BMW specs and if the dealer still doesnít return the car to a safe and competent state he/she should be penalized and if still continues they should loose their right to be a BMW dealer.
Just my thoughts!

In the UK BMW has actually set up an accident recovery service for all BMW drievers regardless of age of the car that lets then deal with the insurance company and send the car to approved BMW workshops that meet thier stringent rules to make sure the car gets back to bmw spec





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