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| Message: | Hi folks, As some of you know, I'm relatively new to this board (and to BMW); I just purchased an '04 Z4 about a month ago. I took it in for a few minor service issues and was expecting a great experience, as my buying experience was top-notch. However, I'm less than thrilled, and would like to bounce a few issues off of the posters here-- I took it in for 3 things: the coolant light was on (that's what prompted me to take it in to begin with); the top was having issues with latching properly when it opened; and there was a broken clip on the back passenger seat trim piece. I brought it to the dealer and was told by the service tech that the coolant light coming on was just because it was sensitive, and they would top it off, and for me to "keep an eye on it". I mentioned that I purchased the car a month ago from them (CPO) and offered the possibility that there could be a coolant leak, since the coolant should have been checked and filled when it went through inspection. This was summarily dismissed. After describing the problem with the top, the tech told me he noticed 2 cracks in the latching bracket and that the whole top would likely have to be replaced; specifically he said that it was over an inch from closing properly, which was too far out of spec to make a simple adjustment to the brackets. I work about 35 miles from my home/the dealership, so I inquired about a loaner. They were out of BMW loaners, so they instead offered me a $25/day Enterprise rental credit; there's an Enterprise office at the dealer, so I drove away in a spiffy PT Cruiser (which I now refer to as the PT Crapper). I received a call yesterday afternoon from my service writer telling me that the top had not been folding properly (remember, this car just went through their inspection a month ago to the day!), and that was the source of the problem. He said they had wet it down, re-folded it properly, and were going to let it dry overnight to be tested tomorrow (today). I asked about the cracks in the mounting bracket and he said he knew nothing about them. The service writer called me this afternoon to tell me the car was ready. I asked what the resolution had been with regards to the top. He said that he didn't know, all he knew was that it was ready, and had to be picked up by 5:30. I explained to him that I work until 6:30 and I was 35 miles away, and asked if there was a way to pick up/drop off after hours. He stated that there was not. I told him I could make the exchange first thing tomorrow morning. He indicated that if I didn't pick it up by 5:30, I would begin to incur the costs for keeping the rental after the car was ready. So I left work 2 hours early to make it there by 5:30. When I arrived, the car was nowhere to be seen. I squared up with Enterprise and the cashier, and waited at lest 20 minutes for them to bring the car around. It was obvious the tech had just taken it through the car wash, so the top was soaked. I took the car, drove it for about 10 min on the highway to dry the top, then pulled over and put the top down. It is exactly the same as when I left the car there yesterday--still does not latch properly. Because the service dept. was closed by this time, I had no way to address the issue with them tonight. Additionally, the car (which I had just washed/detailed over the weekend) was COVERED with grimy fingerprints--all over the console, seats, shifter, etc. Suffice to say I'm not happy. I have always driven inexpensive cars (i.e. less than $15k) and was looking forward to a higher level of customer service. Truthfully, I've always gotten better service at my Chrysler dealer, not to mention that they were open past 5:30, would make arrangements for after-hours pick-ups/drop-offs, and the service writers were at least knowledgeable about what was going on with my car while it was there. Honestly, I'd love to call them in the morning and give them an earful. I guess I'd like to hear from folks if this experience is the norm, or if I'm just flying off the handle. All opinions welcome. Thanks so much for taking the time to read all this. | ||||
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