| Message: | | I do most of my own work, so can only relay one experience with Passport.
I've dealt with the guys in parts for years and they've treated me well - even set me up with a discount for repeat business. Not quite jobber cost, but it saves in the long run.
Recently had a problem with the transmission slipping on our 99 528 wagon that was under CPO warranty. The first time in, they read the computer, said there was no problem, and charged us $100. Test drive? No. The second time a tech went for a ride with me and acknowledged a problem before we ever got out of the parking lot. It took over 2 weeks to get the car back w/ a rebuilt tranny. Some of it was Passport, some of it BMW NA - all warranty work must be okayed by the mothership in order for it to be covered. Laziness on the part of Pasport to follow up and lack of response on the part of BMW NA. After week 1, we got a loaner out of the deal... a 328 with a - get this - slipping transmission. Heh. The team leader was Peter - he was a bit scrambled between the ears... But that's just one data point.
We did have to have "emergency" work (water pump died and in turn took out the radiator) done at Fairfax BMW. The work was satisfactory but thier parts were so f'n expensive that I bought them at Passport and took them to Fairfax for installation and probably saved $100.
FWIW
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