| Message: | | We shopped at BMW of Sterling for a new 2006 3 Series. We saw one we liked but didn't want to make a decision on the spot. The sales person Ari Feinstein asked us to leave a refundable deposit to hold the car for a few days just in case we came to a decision. There aren't many out there so we obliged. We then contacted him the next day to tell him that we didn't want it and we were looking for a silver with sport pkg. He said he would notify us when he found one.
In the meantime, we went to VOB and they located one right away coming into the states and had made a dealer exchange for us, and even had the best price too. Time was of the essence because we wanted the right car as soon as possible before their annual price increase on September 1st. Everything went smoothly with this experience.
Fast forward to this Saturday, when we get a call from this sales person telling us that he had a car for us. What...1.5 months later we hear from him? We told him we found a car already, to which he replied...why would you do that? He proceeded in his rude tone to tell us that he was going to keep the $1,000 deposit. (Almost out of spite)
How could this be??? Beware fo him and BMW of Sterling all you consumers. #1 they are attempting to keep a deposit on a car we didn't want and they already sold. (The contract has the vin of this car imprinted on it) #2 the "contract" states that the deposit is 100% refundable. #3, I was promised a call by the Sales manager over there and still have yet to hear anything from them.
FYI, I reported this to BMW of NA and they even advised me to report this activity to the Better Business Bureau, due to the fact that they are an independent dealership.
You would do much better as a consumer by avoiding this dealership and this sales person. We have bought many cars in the past and this by far has been the worst automobile dealership experience we have come across.
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