| Message: | | They have a history of poor service and fabricated repairs that are not needed. I have had over the years several situations where they gave me estimates for work either not required or not performed, I once smelled fuel inside by BMW and they said my tank needed to be replaced at a cost of $1,200.00 but when I took the car to another dealer because I saw no signs of any leaks, it was a $15.00 hose that came loose. Another time they said my A/C was shot and needed a full replacement and that they filled it with Freon and it all leaked out, so they said, but when I went to another dealer again, they never filled with a special tracing color Freon for there were non inside the system and all the car needed was a re-fill of Freon. I also had a vibration in the front and they changed my lower control arms but the problem never went away and again I took it to another dealer and it was a bad tire. I live just down the street from them, that’s why I occasionally over the years went to service my BMW and Benz and keep kicking myself for it. I also own new Benze's and I take it to them cause its under a warranty, so let them rip of Mercedes. There are many people that I know that live here on the North Shore that had the same experiences with them, I am not the only one. They have a reputation for service fraud and many complaints filed with the Attorney Generals office. They will rip you off and make stories up as to the repairs needed or performed. Watch out for they will steal from you every opportunity they get because their service techs make commissions, so the more work they do the more money the service tech's make. Complaining to management gets you no where.
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