| Message: | | Actually, from a service POV, I've had lots of great luck with Claridge's (BMW of Fremont). There's an SA there named Donna Seeley that is great to work with. I'd avoid Joe Defrietas, because he doesn't seem to put in any effort to being a good SA. I've been in the waiting room several times and heard customers often arguing with him about things, and from personal experience with him, I can see why. Claridge's also will give you a BMW loaner without the need to make a reservation for one 2 weeks in advance like Allison BMW sometimes does. Peter Pan had good service, at least when I dealt with John Eggling or Nicole Nunes. There's one other SA at Peter Pan who is an arogant prick and was the reason I stopped going to Peter Pan despite it being about 5 minutes away. Also, Peter Pan never gave me a loaner car, just shuttle me to my destination. I would avoid Stealer's Creek for service, because they overcharge and I've had two experiences in which they were unable to finish the work they promised on time. BMWSF has decent service, but they only give you a $10 taxi voucher. The BMWSF bodyshop does good work, but they're very slow and can end up damaging other parts of your car - like scuffing the wheels or chipping/scratching other body panels. The body shop also doesn't communicate updates well with the clients. When it comes to parts, Patrick at Allison (BMW of Mountain View) is the best parts guy I've come across. When it comes to sales, I'd avoid Peter Pan, Stealer' Creek, BMWSF, and Weatherford. All three of those dealerships had salesmen that were extremely arrogant and often mark their cars up with crazy market adjustments. I found Claridge's to be the easiest to deal with when it came to sales. But as is the case with anything, YMMV.
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