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| Message: | Exactly what I said to the manager today. I called parts who failed me twice. On my first call, parts said that they had the item in stock so I gave my credit card and placed the order. They called me later that day to say that the part is not on the shelf and that it would take several days to order this. When the part came in, parts called me and I completed the order. I arranged to pick up the item from the cashier as I could not predict my arrival time. When I got there at around 6:30 pm, the cashier did not have the part for me to pick up. The 2 customer service people were very aloof. I explained several times that I arranged to have the item for my pick up. After 15 minutes of waiting for someone, the manager showed up and took a look in parts office. He found my order. I told him my experience. I said that my experiences with another dealer in the south bay was very favorable. Compared to them, I said that PPBMW sucks and that there were many blogs saying this. He took offense to this and told me that he took this request even if he was already off duty. He then turned his back on me and walked off. So I am writing this to complain. Did this manager not think that I was also on my free time? Was his time more valuable than mine? Why did he not apologize for the slip ups of his parts people? Why were the cashiers so untrained in customer service? They looked very distant and should not be facing customers. If this were my absolute first experience with Peter Pan BMW, then I would not bother to blog. I happen to live in San Mateo and this is the closest BMW dealer. I wound up buying my BMW some 30 miles away because the Peter Pan BMW ales reps did not return repeated calls. I also bought a part on another occasion and got nothing but arrogance from the service reps. I thought to go back only because I wanted the part right away. I could have ordered the part from Bavarian Autosport and would have paid less. My bad. I don't see much point in going back to Peter Pan BMW ever. I would rather travel 30 miles. Bad service is just not worth it. | ||||
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