My Review of Santa Monica BMW:
BMW OF SANTA MONICA. After looking at my BMW X5 for a coolant leak complaint the service advisor estimated repairs at $9500.00. (I'm not exageratting ). After declining the work I picked up the car and took it to another shop. Upon opening the hood we discovered that BMW of Santa Monica had returned the car to me with all the plastic engine covers missing, the air conditioning hoses missing,the air filter pieces missing and a number of other original factory parts not returned to the engine compartment. When I brought this to their attention the dealership said nothing and ultimately at my insistence sent the parts over by messenger. The 2nd shop replaced the parts for free and repaired the coolant problem for $275.00. The car has been perfect for 9 months. BMW of SANTA MONICA. Robbers. Mike Weber Nov. 22, 2008