| Message: | | WORST SERVICE EVER! DO NOT GO TO SANTA MONICA BMW!! I wish i could give negative stars. these guys are CON ARTIST! I just went to Santa Monica BMW for an air bag recall and was assured that I would not have to pay anything, they called me in the afternoon to say that the air bag issue may be a result of low battery power and they could not determine if the issue was with the air bag until i got a new battery. The battery costs $800 so I said no thanks, they suggest that I take care of the battery myself and come back. When i went to pick up the car they slapped me with a $140 bill. When I shared my situation with them and said the issues were to be fixed and looked at with no charge they dismissed it and took advantage of the fact that the people I spoke to were with BMW North America and a service manager that had left for the day. They proceeded to say that I could leave the car over night and deal with it tomorrow, knowing that I had no other means of transportation, they pretty much took my car hostage. I've spent more time then ive ever wanted to and was treated so poorly I NEVER want to go there again and strongly advise anyone who is thinking about going to Santa Monica BMW change their mind and go else where. It was the worst customer experience ever, they were misleading and extremely deceptive. I felt insulted and left extremely upset. Moral of the story:
DO NOT GO TO SANTA MONICA BMW
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