Frivolous Claim--READTHIS EVERYONE!! (archive)

This customer did have a legitimate warranty issue (bad timing chain
tensioner) which we found during the warranty inspection process at our
plant. However, we also found serious evidence of detonation (melted heat
tab on cyl head & pitted pistons) caused by a faulty engine management
system.

Under the terms of our warranty (clearly stated on our web sites), these
discoveries would normally void his warranty. But since we did find a
faulty chain tensioner during the inspection, we provided the replacement
as a customer service gesture. The replacement was dynamically tested for
compression, leakdown, and oil leaks before it left our plant.

Now he's having trouble getting the engine to run properly (likely something
to do with the engine management system) and is blaming/flaming us before a
complete and thorough diagnosis is performed by an authorized BMW tech.
Also, I just recently saw a board message from this individual looking to
buy or borrow a DME (injection brain) for his car - imagine that.

The web is a 2 edged sword. It sure would be nice if people would realize
that the long block is just one component of a properly operating complex
engine system - and take responsibility for making sure all systems are good
before attempting to slander a reputable, caring company. At least our many
satisfied customers know how we operate. We aren't perfect (1.3% warranty
ratio) - but when we make a mistake we fix it.

Although we aren't happy with the progression of this situation, we will
continue to do our best to get this guy back on the road (within reason).

Thanks again, Bryce"

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