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Maybe we should organize our complaints (archive)
[ Follow Ups ] [ 8-series (E31) Message Board ] [ Msg. Board FAQ ]
Posted by Phil M. on April 01, 2001 at 10:31:23:

In Reply to: Patrick BMW Schaumburg IL---SUCKS!!!!! posted by Patrick on March 31, 2001 at 17:24:26:

Your message is typical of our experience with service at dealerships. I wonder if maybe we are going about this the wrong way. Maybe we should set up a process (a standard complaint form from the e31 boys) where each time we have a dealer complaint, we send it to the dealer and a copy to BMW USA. That way, they may take us more seriously. I think that just getting organized would send a strong message to the dealers that we are serious. I know that if some of my clients got together and composed a complaint form and used it, I would be embarrassed to the point of fixing the problem.

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