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In Reply to: Transmission failure after block replacement posted by Michael Einspahr on February 04, 2001 at 20:25:24:
Immediately after the factory warranty block replacement the transmission began to whine, especially when coasting down from medium or high rpms. I took it back to the dealer that replaced the block and they were unresponsive, even though one of their techs test drove the car with me when I dropped it off and did hear the transmission noise. When I went to pick it up they claimed they couldn't duplicate the problem. Three months later the transmission failed. The supplier of rebuilt transmissions indicated that failure to install alignment dowel pins between the block and the transmission housing would cause a loss of fluid pressure and in turn burn out the transmission clutches. The pins were missing at disassembly (since the dealer had been unresponsive I took the transmission replacement elsewhere)and I have receipts indicating that they were missing and likely the cause of transmission failure.
The repairs I had to make to the engine to correct the rough idle problems before the dealer would complete the "short block tests" (gasket replacements etc.)were over $2000. I spent another $1000 while they had it apart. The transmission replacement was $5500. It has in effect cost me over $8500 to have the block replaced under warranty. The car has just over 90,000 miles on it now and it runs great, as should be expected with a new block and transmission.
Should the factory or dealer help pay for the transmission replacement? I have very complete and detailed service records, the transmission noise started after the block was replaced, the dealer was notified and dismissed my concerns, the missing pins reportedly could cause the failure, the pins were missing, and the transmission did fail less than 3 months after the block was replaced and I reported the problem.
WHAT A SUPPRISE!!! the dealer screwed up and then acted as if you were nuts when you called them on it! It seems that BMWNA's attitude had infected the dealers as well. I'd hire a pit bull lawyer and let him give them the option: do the right thing or get burned in court.