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Re: SC, What if State Farm Won't Pay? (archive)

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Posted by J on April 09, 1999 at 02:10:28:

In Reply to: SC, What if State Farm Won't Pay? posted by daniel on April 09, 1999 at 01:21:42:

: SC,

: I'm in MN too. State Farm has a new central claims processing center (I think run by PPG). They require the work to meet State Farm rates. I had a BMW windshield replaced by Sears Imports a couple of years ago for $700-$800. Sears won't meet State Farm's new rates. Am I stuck with a Harmon Glass replacement, or is there an argument for getting "BMW" labeled glass?

: I'm not so hung up on the BMW label as much as I don't want a shoddily replaced windshield. My old 535i had the rubber(?) moldings disintegrate, and I fear reusing any moldings on the windshield replacement may lead to problems.

: Anyone out there successful in convincing State Farm to ante up for dealer replacement?

: : I had the windshields on my both cars replaced. My Audi was done by Harmon glass (following what the insurance company "recommended"). They were only ok, and I do hate the non-Audi labeled glass. So when it comes to my bimmer, I got mine replaced at the local BMW dealer.
: : In my state (MN), the glass is fully covered so my insurance company has to reimburse the whole amount. I think a big chunk of the money (150 or so) was the replacement of the black side moldings along the windshield, as others just re-use them. My dealer asked me to leave the car overnight, so they can make sure that the sealants were tight and there was no leaks before they returned the car to me. Others might have different opinion but I think I like the craftmanship skills as well as the fact and joy of having BMW-logo windshield!

: : Hope this helps! :-)

: :
: : : Have a 1990 535i/105K mi with normal windshield sandblast damage over the years. Some of the national glass replacement guys quoted me around $200-225 for German replacement glass (Sekurit/Sigla?).They come right to your home-takes about 30 minutes.Too good to be true? The local BMW shop in NJ wants $600-700.I've read that replacing glass in the E34 is a bit more involved than other models. Anyone with experience on this? Danke

I had the windshield on my 535i replaced about a year ago with a sigla, and the quality and clarity is good. No noticeable waves or distortion, and nice tint shade on the top. Just make sure you get someone that has changed several windshields on your specific model to work on your car. The person that changed mine scratched the pillar in a few places, (I was speechless, immediately before I released on him,and they fixed it) The key to removing the moulding, other than the obvious not scratching it, is to preserve the small rain deflector that runs up the side of the moulding to guide water up to the roof rather than splashing on the side windows. The moulding can be reused. They state that it cannot be since it is a more meticulous job to preserve it during removal, and to cover their own butts so that they don't have to surprise you with additional costs. Also, if you experience more wind noise after the install, fill any gaps with silicone caulk on the leading edge of the windshield where it meets the body. Regarding state farm, I have a very good friend that's run a large collision center for 10 yrs,(they repair all makes, but specialize in European) and State Farm is only one of a few insurance companies where they actually try to turn the work away. I've heard that they cut more corners trying to save money, causing the shop to use either cheap aftermarket parts or poor quality used parts, as well as trimming labor here and there that it's not worth the line of unhappy customers to continue putting sub-standard work on the road. Most people don't even realize what was used to repair their cars and the difference between OEM and aftermarket body compenents. I realize it's off the topic of the windshield, but I felt compelled to share that with you before you really have to test them. Read the fine print in your policy. The call is theirs, not yours. Good luck.

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