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Re: Same in UK, useless. No Tech Service for custo (archive)

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Posted by RDS on November 07, 1999 at 09:13:35:

In Reply to: Re: Same in UK, useless. No Tech Service for custo posted by al on November 05, 1999 at 14:40:20:

I'm surprised that they get away with it in the US. The UK has archaic ambiguous laws that are totally biased towards Business NOT customer.


: : They want your money, rather than make the information freely available, BMW will make you go to a local dealer who will quietly rip you off.
: : Playing on your ignorance.
: : BMW are the only Car manufacturer that I know of who do NOT have a technical service dept for customers, they do have one for DEALERS who get stuck though.

: : agree-my experience with mercedes and ford in us is completely different-very helpful. bmw practices could be viewed as restraint of trade,especially based upon some of the comments i have received from the so called "customer relations" staff.




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