In Reply to: Re: Same in UK, useless. No Tech Service for custo posted by al on November 05, 1999 at 14:40:20:
I'm surprised that they get away with it in the US. The UK has archaic ambiguous laws that are totally biased towards Business NOT customer.
: : They want your money, rather than make the information freely available, BMW will make you go to a local dealer who will quietly rip you off.
: : Playing on your ignorance.
: : BMW are the only Car manufacturer that I know of who do NOT have a technical service dept for customers, they do have one for DEALERS who get stuck though.
: : agree-my experience with mercedes and ford in us is completely different-very helpful. bmw practices could be viewed as restraint of trade,especially based upon some of the comments i have received from the so called "customer relations" staff.