In Reply to: Non-e34 - What's it worth? Your opinion - thx posted by MicahO on August 28, 2001 at 07:11:50:
BMW is under no obligation to loose money on your deal. They will try to make what they consider a reasonable offer (you may or may not agree). They can try and chalk it up under good will.
But there is a limit to what they will do. They will claim that the "fixed" car can be sold for full price (and they are most likely correct on this.) Further, the next car you find may or may not have had paint damage before you take it. (As others have mentioned, they do a pretty good job of fixing up transportation damage - well small transportation damage.) You got "lucky"(?!?) on this one that you found out in advance. I would have bet they could have foisted the car off on someone else easily (for full price without any concessions.)
So, it looks like you are looking for some consideration for your troubles. They can offer you another 2001 at the same price (it may have some transportation damage fixed as well). You can likely get some floor mats and some other trinkets. Just depends on how much the dealer views you as a potential repeat customer or service customer. Also depends on what kind of relationship you have developed with the dealer. Dealers have a fair amount of flexibility. They tend to be more flexible if you've been reasonable with them than if you haven't.
Might (or might not) help to get the BMW CCA ombudsmen program involved as well as the district BMW person.
So my mom bought, or will be buying, a new 330Ci, sport, xenon, steptronic, premium, tape deck in dash. It was the tape deck that was the kicker, there were none in her colors in the Northeast, so she ordered one from the factory. It was built on July 12th (her birthday, wonder of wonders) and she was to take delivery in early August.
The dealer is Prestige in New Jersey, and they were able to track it well until it hit Port Elizabeth. Then they lost track of it. First it was being prepped, then it was having the recall fan switch work done, then it was just gone. Prestige didn't return calls and ended up with some very frustrated customers who had yet to pay, but had a fat bank check sitting around earning no interest. Then the car popped up, and it had been damaged during shipping, badly enough that the passenger door was replaced and the side of the car was re-sprayed entirely. The car is steel blue metallic, so there could definitely be issues in matching the metallic fleck, that's why they sprayed the whole side.
The QUESTION: What is that worth in terms of dollar value to be taken off the cost of the car? I feel that the extended maintenance ($350) should definitely be thrown in, but after the lack-of-service they suffered through, that should be a given. I also feel that another $500 to a grand should be taken off the top line of the car's cost. Maybe I am estimating high, maybe I am estimating low - what do you all think?
Other issues and possibilities: I told mom to look for the VIN sticker on the door and verify that the panel was really replaced - it should have a DOT-R sticker on it. The dealer WILL be providing them with a letter detailing what happened so that they will have records if they ever decide to sell the car (though the car will only ever get sold to ME!).
They could also tell Prestige to swallow the car and wait for a 2002 model to come in, the only issue there is that my mom already feels a certain bond with this car - it was built on her birthday.
Thanks all - your opinions are valued!