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Advise on your M3 Service Issue Problems (archive)

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Posted by Bob ///M3 on February 09, 2000 at 09:23:00:

In Reply to: M3 Problems, part 3 (long and rambling) posted by Pras on February 08, 2000 at 21:57:33:

Hi Dave - I'm sorry to hear you are having such a difficult time with your M3. I'm sure you are very frustrated that a BMW dealership's service department can't fix your car regardless of how large or small (and simple) the problems are.

BMW strongly advertises and markets their customer service and is proud of it. BMW is rated, ranked and compared with their competition on this service factor nationally. Each and every BMW dealership is also rated by BMWNA on this same issue and it is reported to BMWNA.

I would suggest you talk to the service manager at the dealership concerning your problems and also speak to the sales manager and explain your concerns to him as well whether you bought the car from the dealership or not. (The service manager is a direct report to the sales manager or general manager of the dealership.)

In doing this, you will make it clear to both managers at the dealership that you are having these problems and that they are not being taken care of properly. Most importantly, you are advising them that you are not happy at this time with their service. Make sure you let them know that you have not given up on them and that your relationship can and will be salvaged if the car can be repaired properly. They, being managers should, and I think will, make every effort to fix your car properly and satisfy you.

Make it clear, in a firm but polite way, that you have and are considering discussing the matter with BMWNA and if you do so will confirm the matter in writing to BMWNA as well as them (the dealership). Trust me, these managers "don't" want anything unfavorable said about their service or dealership!

If handled properly and businesslike, I think you will be pleased with the results and outcome. I hope so. Good luck. Let us all know how it goes.

Bob ///M3

: Well, I got my car back from the dealer today...

: They made the air leak by my mirror worse. Not better, worse. This is their 3rd attempt at it. In the process they scratched the hell out of my tint - have to go back tomorrow to show the manager the advisor says. Over 60 it hisses and howls... very annoying.

: The main door seal still leaks. It used to be fine, but they replaced it by mistake last time because someone wrote the ticket wrong. It was fine, they broke it. Now it's no better.

: This stuff is just a really small part of the entire list of problems...

: I am so tired of fighting with this car. I bought it so that I could have something nice to enjoy, something that would be fun after a long day, something I could take pride in maintaining. Right now I really, really wish I'd never bought it. My last 2 vehicles were from Ford... I didn't have this many problems between both of them over 4 years.

: Sorry to ramble here... am I the only one that has constant problems with their car?

: Thanks,
: Dave





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