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Yes! Thanks for the advice... e (archive)

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Posted by Pras on February 10, 2000 at 08:34:19:

In Reply to: Sounds like it was handled nicely on both sides. e posted by Bob ///M3 on February 10, 2000 at 06:52:00:

: : Again, sorry if this is a WOB...

: : Talked to the Service Manager and the Shop Manager today. They were both very nice, listened intently to all of my problems and came up with some solutions.

: : The car goes back in at a date of my choosing, and no 4 week wait. I get a rental / loaner car until they finish my car.

: : The shop manager will ride with me, listen for the problems and personally QA the repairs when they are done.

: : The car will remain at the dealer until everything is done 100% perfect.

: : They are also replacing my splash guard for no charge, regardless of whose fault is that it fell off as a goodwill gesture.

: : All in all, I left really happy. They want to get all this over and start a new relationship (their words) and they seem really willing to make it right.

: : Okay, happy again! Did a couple high speed turns and one four wheel drift on the way home and remembered what the M feeling was all about...

: : Cheers,
: : Dave

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