In Reply to: Sounds like it was handled nicely on both sides. e posted by Bob ///M3 on February 10, 2000 at 06:52:00:
: : Again, sorry if this is a WOB...
: : Talked to the Service Manager and the Shop Manager today. They were both very nice, listened intently to all of my problems and came up with some solutions.
: : The car goes back in at a date of my choosing, and no 4 week wait. I get a rental / loaner car until they finish my car.
: : The shop manager will ride with me, listen for the problems and personally QA the repairs when they are done.
: : The car will remain at the dealer until everything is done 100% perfect.
: : They are also replacing my splash guard for no charge, regardless of whose fault is that it fell off as a goodwill gesture.
: : All in all, I left really happy. They want to get all this over and start a new relationship (their words) and they seem really willing to make it right.
: : Okay, happy again! Did a couple high speed turns and one four wheel drift on the way home and remembered what the M feeling was all about...
: : Cheers,
: : Dave