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the dealer scratched my car! (archive)

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Posted by Chuck on June 22, 2000 at 19:17:53:

I took my car in to Bert Smith International in St. Petersburg to get my new RE730's mounted (thanks Aaron!), have them lube the damn clutch pedal again, and recheck the screwed up speakers.
I sat the service writer in the car and had her listen while I jacked the fader full front, and the balance full right, so she could hear the mid bass driver rattle. She finally agreed that the speaker needed to be replaced. Now its on order...

So they balance (allegedly) and mount my new tires, and she calls me at 4:30 to tell me the car is ready, they're washing it as we speak. I get there at 6:30, and the car looks like crap. The wheels are absolutely covered in greasy fingerprints. The seats have prints. The fenders have prints. There's greasy sandy grit all over the top of the steering wheel. Now there's a nice abrasion mark on the hip bolster of my driver's side sport seat. And best of all, theres an abrasion mark on the paint immediately to the right of the drivers door lock. It looks like a jack handle bounced off the quarter panel twice, and then scraped downwards on the edge of the door.

So I bring it back the next day to show the "get ready" guy. He freaks out when he sees the car, and drives it back to the detail shop. He tells me it will only be 15 minutes and they will spiff it up. So he goes to give another customer a courtesy ride to work. While he's gone they do nothing. I can see the detail shop from the service aisle. Finally he comes back and jumps on them again, and they clean it up. He says to bring it back when its convenient and he will have the scratch touched up.

I'm so pissed off I'm thinking about selling the car.

I'm moving to Manatee county next month. Are the dealers better in the Sarasota/ Bradenton area? Anyone recommend a different dealer?


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