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Re: Follow Up - Happy Ending to Engine Problem (m) (archive)
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Posted by Philip on February 02, 2001 at 13:44:17:

In Reply to: Follow Up - Happy Ending to Engine Problem (m) posted by Somewhere in USA on February 02, 2001 at 13:14:42:

Congradulations, you must feel very relieved. Thanks for the update.


Thought you guys would like to know how my recent “experience” with the blown up engine in my $60K car fared. After some verbal and written haggling I am pleased to say that I will be getting a BRAND spanking new car as a replacement for the damaged one. (The repaired car will be returned to the manufacturers pool of staff fleet cars and will be AS NEW). Various other sweeteners were added but I have to keep a lid on those !

The personnel responsible for the original incident were very apologetic and I accept this was a freak accident. The manufacturer “rose to the plate” and authorized a new car to be supplied ASAP. Moral : involve the manufacturer as soon as possible…

This has been a learning experience in conflict resolution . If any of you have significant problems with your vehicles I suggest you contact the regional representative of the manufacturer and be very professional and firm and you will not be ignored.

Do not give up ! and remember “ you can shear a sheep every year but you can only have lamb chops once”.

Best Regards and Safe Driving !

R




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