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Also, I was told by them when I called BMWNA (m) (archive)

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Posted by noka on March 11, 2002 at 19:57:58:

In Reply to: BMWNA claims fix is on the way posted by Dan on March 11, 2002 at 10:46:24:


My wife talked to BMW (1-800-831-1117). They said that they were aware of the problem, that it was a software 'glitch", and that a fix is on the way. Unfortunately they could give an ETA and claimed that dealerships would learn of the fix before they would. In general, is customer support (1-800-831-1117) reliable or are they blowing smoke?

that they have NO technical knowledge whatsoever, not engine, transmission, electrical systems, etc. They are strictly a marketing arm of BMW and attempt customer satisfaction. Problem is that when people from these types of boards call, typically the only way we will be satisfied is by speaking with someone with an ounce of technical knowledge. Don't go looking for it there. They told me that the ONLY place I could get this knowledge is by going to my dealer. If they need technical help, then they have someone to contact at BMW HQ. The old round-robbin game. If the dealer won't/can't fix a problem that you perceive is real, the only real alternative is to try another dealer and see if you get a better answer. That's been my experience anyway.

Rgds,
Norm



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