A fellow victim.. (archive)

I feel for you. It seems that everytime I try to do business with Tire Rack they always feel the need to emphasize their incompetence and arrogance. If its not the harassing phone calls from the 3 year old girl that feels the need to confirm your order 80 times yet can't be courteous enough to leave a voicemail message regarding 'their' problem, or the many times I have been quoted prices when ordering multiple items and then having them tell me I am lying about the prices when I call back to place the order. The best one was when a salesman became very hostile with me when I asked if he could do any better on the shipping cost for what came to about a $3k order for tires. I was told to not bother placing the order. I think a lot of this has to do with the way the commission system is set up there. The person that takes the CC # gets the sale, not necessarily the person who writes up the order. So I guess it is not only fuck your co-worker but fuck the customer too. I now use Discount Tire, although the price may be higher at times you get first rate customer service without all of the bullshit associated with Tire Rack.

Tire Rack: Don't bother to email me, I get enough spam already.

Follow Ups:

I think youre right about the CC##'s VJ 08:37 6/29/2000 (0)
GEE tire rack sure has a lot of complaining customers--Shop at Discount 10:37 6/27/2000 (1)
- I was thinking the same thing.... (e) Mike 11:30 6/27/2000 (0)

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