Mike, I do apologize, not sure what happened, but I do remember your email and I thought I had answered it. In my message I basically stated to give my customer service a call @ 800.428.835 x360 so that we could have the wheels rebalanced locally at our cost. Sorry for any inconvineince. If the problem is not yet resolved this morning feel free to give me a call direct as well and I can get you to the right people, thanks Aaron I