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You hurt his CSI numbers which are the...... (archive)

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Posted by Fred Meloan on September 25, 1998 at 09:20:58:

In Reply to: Dealer upset with survey results posted by Imola-rED on September 25, 1998 at 09:17:06:

: I got a call from the salesrep at Sonnen (Mill Valley) yesterday with regard to the less that perfect scores that I gave on the dealer survey. He said that he was going to dispute the results. Have any of you heard about this? Why would I care, at all? It is already clear that I would never use him again. The gang in the service department like donuts. I think that I'm going to ignore this.

: Any thoughts from the board?

basis for BMW keeping the 2% hold-back from the dealer because his CSI too low. You hit where it hurts--his pocketbook. Hang tough and challenge him and you will be doing all BMW owners a favor by helping to rid us of a lousy dealer.

Fred Meloan

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