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Ask your dealer to work with you (really) (archive)

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Posted by Lou on October 05, 1998 at 10:18:24:

In Reply to: Power Top Broke posted by Russ Caslis on October 04, 1998 at 19:52:50:

Most BMW dealers service centers (in the US) open very early - 7AM - or have key drops. Since you are an hour away, perhaps you can arrange with the sales person who sold you the car to drop it off the night before, get a loaner, then pick up your car after it is repaired and after you get done with your work.

As far as taking a week to get an appointment - I'd say that this is as serious (and as expensive when out of warranty) a problem as any of us would want to face -- I make my appointments through my sales rep @ Classic BMW in Turnersville NJ and don't face these sort of problems.

Hope things work out for you!

: Today, while trying to put the top down, the motor kept running, even when I took my foot off the brake and stopped pressing the button. The only time it stopped was when I held down the brake and the "up" button.

: I was able to throw everything out of the trunk (which was of course full), open the compartment disconnect the motor from the top and also pull the power connector. Whenever I re-attach the power, the motor starts again.

: I tried pulling the fuse and putting it back, but that didn't help. Any ideas?

: I can take it to my dealer, but that will take a week to get an appointment and take 2 hours or so (the dealer is ~1 hour away) and I'm hourly paid of course... so I loose that income... I'm actually quite upset... shouldn't a NEW car that cost 40k+ not have so many problems?

: Thanks.

: - Russ Caslis

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