In Reply to: BMW, Merc, Audi & Porsche are better than the rest posted by Peter UK on June 08, 1999 at 09:52:08:
suggest such blanket statements aren't entirely correct in this day when all manufacturers have vastly improved quality control over what it used to be (though Jeffrey's experience makes it clear there's still room for improvement!) The chances of getting a lemon nowadays seem to depend more on the particular model when talking about products from any of the major American and European manufacturers.
There are some models produced by the "Big 3" which fare much better in CFI (lemon law complaints filed index) than some models of the premium European marques you mentioned. The CFI is an indicator of how many units have major problems recurring problems rather than mere squeaks, rattles, trim imperfections etc. that can carry the same weight as a tranny falling out on the street in the JD Power surveys I've seen.
IME European cars do have better coachwork quality than American offerings in the same segment (with the exception of some of the paint jobs lately) so I can see how they fare better in some surveys. I'd surely have to give my Z3 better much marks for that type of quality than I would my Jeep Cherokee, but there is another type of quality to be considered. I don't know how many Z3's will ever make it well into 6-figure miles, but countless Cherokees have and still run like new (i.e. still sound like a farm implement!)
: Care to think how many GM/Ford/Chrysler cars break down in the same period? Most definitely more than BMW, Merc, Audi, Porsche, Jaguar, etc.
: Tell them you're not happy and let them bend over backwards. Remember they are the dealer, not the manufacturer so they don't like the situation either.
: What is the real problem, have they investigated it yet?