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My experience somewhat the opposite (archive)

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Posted by wizzard on June 11, 1999 at 01:33:16:

In Reply to: BMW of San Diego, good service, how strange. posted by EWB on June 10, 1999 at 20:20:58:

With BMW of Sandy Eggo as my dealer (never again) I have had my car serviced there since day one.

While the people there have always been very nice and easy to work with (they old service manager even hosted the gathering of the Cali convoy to last years Homecoming), they are very lacking in service abilities and organization.

Having just been there today (sorry I missed you Ed), I have come away with yet another story of poor service (see "How long should it take" post earlier today). Other examples:

Brake boot that took 3 visits to finally get correctly ordered and replaced...then it still needed adjustment in a followup visit.

A gas door bumper that was ordered twice, and lost twice. Both times they lost the part from the envelope...and took 1.5 hours to finally let me know (while I was waiting).

4 times gluing loose fabric around rear window. finally is holding, but they refused to replace top.

No loners...period. I now have a certificate that gives me an econobox loner when in for scheduled service. However, if I'm in for warranty service...nada (far cry from the stable of Bimmer loaners stated when I bought the car).

I have other examples too numerous to list. But I certainly am not happy with BMW of Sandy Eggo in either sales or service. I plan of going to Brecht (where I initially had a bad experience with sales when buying my car - basically was rudely asked to leave if I wasn't going to buy a car) or a private shop recommended to me for future service - including getting sway bars and brake lines installed.

wizzard'z webz

4/'98 2.8l Drk Grn/Beige/Black - 17" - sport bun warmers - Wood steering wheel, brake handle and trim - Dinan chip, strut brace, and free-flow cold air intake snorkle thingy, Borla custom cat back exhaust and Intercooler tips - yada, yada, yada - and no power top (real roadsters don't have no fuggin' power top)

Still trying to get Eibach sway bars and BavAuto SS brake lines on.

: I've taken my ///M to BMW of San Diego for parts and service. Went there once to buy my windscreen and back today for squeaky breaks, the well known problem with the fuel sending unit, and to get my armrest.

: I was kind of reluctant to do this at first because the sales side of thier business is well known for ... uh, being in serious need of improvement.

: But FWIW, parts and service over there are great. Well run, efficient, professional, and pleasant to work with. Not what I was expecting (g).

: Regards
: -Ed

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