In Reply to: Harloff worth the trip posted by Ken on June 11, 1999 at 07:48:57:
: After less that ideal dealing with San Diego BMW, I started using Harloff. These guys are GREAT. I have never had to wait for the car, loaners were always available (if not they rented a car for me).
: The team is very knowlegable. And when I wanted chrome wheels, the parts people put me in direct contact with the guy who does all their cars taking a couple of hundred bucks out of their pocket and leaving it in mine.
: It's a twenty minute drive and worth every second.
I bought mine at Harloff for the exact reasons in the above posts - SD BMW was not serious about selling me a car - Harloff was. Harloff is quite a ways away for service, but I have driven it and have been quite happy with the service. If dealers would spend a little time reading this message board and less money hiring those canned followup surveys that call you at dinner time to ask you your satisfaction with the dealer's service, they would get a better feel for their performance.