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Our baby is back from her nose job... (archive)

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Posted by MV on January 14, 2000 at 10:00:03:

After Z3-free week, I got a call from East Bay BMW late yesterday afternoon that our 00 topaz blue/beige 2.3 was back from the body shop. I hopped right in the 528i "touring" (I was sternly rebuked for calling it a station wagon when I got it) loaner I had been driving since Monday and got on the freeway AFAP.

When I got to the dealership, our baby wasn't there yet, but the body shop guy drove up with her within a few minutes. Ahhh! My first reaction was a bit of terror that they had washed her. While the service rep dealt with some paperwork, I got a couple of towels out of the trunk and got to work on checking every inch of the car. Thankfully, the guys who did the washing apparently had a clue -- no evidence of damage from grit on the sponge. Whew!

Then I took a look at the results of the emergency rhinoplasty necessitated by a run-in with a curb during our last warranty visit. Perfect! They had removed the front bumper/spoiler, sanded off the scrapes, and repainted the whole thing. As a bonus, the couple of ugly rock chips we had collected on the bumper are now gone. I signed the necessary paperwork and headed for home. The dealer had also replaced a blown subwoofer. Too cold for a top-down test, but at least the annoying rattle that had been present even at top-up volumes is now gone. Weather permitting, we'll give it a top-down test run sometime soon. They also fixed the clutch squeak, apparently by lubing it. No new part numbers listed.

Man had I missed this car. the 528i was peppy for a "touring" car, but my eyeballs had been fully round for too long. 2nd gear to the redline on the on ramp to 580W felt FABULOUS. Ahhhhh!

In summary of this long-winded recount of my happy reunion, I'd like to express my appreciation to East Bay BMW's service department. They handled an unfornate incident in a very classy, stand-up manner that made me feel the way I would expect to be treated by a BMW dealer. The repairs were handled efficiently and expertly and I was given no hassles despite not noticing the damage until after I had left the dealership. Thanks!


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