Heishman's is GREAT! i did not buy my car there but their crew - especialy Fred Meloan - helped me resolve a problem that i had with my Z3 door panels. My local dealer would not fix, but Heishman's had done a similar repair for one of their customers. Now BMW NA is involved and is doing the right thing. Heishman's did that for me and i did not buy my car there - that's a true customer service attitude!!!!! My next car will be from Heishman's.