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Great Service Experience at Sonnen (San Rafael) (archive)

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Posted by CraigL on November 07, 2000 at 18:01:09:

Just wanted to say that I continue to receive excellent service from my local BMW dealer, Sonnen BMW in San Rafael, CA. My usual and favorite Service Consultant is Todd LaMothe. My car is a 97 Z3 2.8, purchased new.

Asked Sonnen to look at the rear window and the leather-covered instrument pod surround while the car was in for an oil service. Mentioned that this would be the 4th time for fixing the window/top separation problem. On the instrument pod, the leather was starting to lift creating a "bubble".

End result: Sonnen installed a brand new convertible top and a brand new instrument pod surround. All covered by warranty!

Got the car back yesterday. Couldn't be happier, especially with the great top-down weather in the SF Bay Area today.

Thank you Sonnen BMW!

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