In Reply to: Suggestion! (long) posted by Memonich on November 08, 2000 at 10:09:55:
I really expected the BMW guy to say, "Yes, I am calling about the recent service at Daniel's"... that's normal SOP. That makes sense for all the reasons you said, and it's pretty funny considering the post above, where they point out that we only get followup calls after GOOD service!
If he had said he was calling because of the service at Daniel's or if he had given me a supervisor's name to check and his name, since he could have really had no idea where it came from, then I would have listened to the rest of what he said. I'd LOVE another chance to say how WONDERFUL Daniel's is!!
He was just doing a crappy job. It's common sense, someone calls you at your home, by your name, on your unlisted number, ask how they got the number- it's also first point in any security advice against telephone fraud.
For all I know, it was not even a real BMW call and I just busted the scammer.
My post was to let BMW know that someone was using their name to be impolite to one of it's customers.
Natch, it showed a lot of impolite people on the MB too... oh well.
I had a similar experience like yours a few months ago.. I was able to determine that because I had given my number to my dealer when I taken the car in for service and they had ordered new parts (new sub woofer) for my 2.3 I had given them my home phone number (to call and let me know when my car was ready!)
I think that all service performed on a BMW is stored in a central database and any other car dealer can access that cars info give the VIN number of the BMW. (I have seen this done.. and can swear on it!) So if the dealer had taken your order number in and had put your telephone number into this system I belive that ... this is how BMW USA got your home phone number as well because they too have access to this database.
How I handled it? I now pay Bell Atlantic some more $'s a month and have a block on incoming phone calls that block their caller id.