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Not satisfied at all. (long) (archive)

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Posted by AE on November 11, 2000 at 00:57:10:

In Reply to: Poll on Top replacement. posted by Greg on November 09, 2000 at 18:15:34:

I bought a pre-owned '97 1.9 last November and noticed that there was a rip in one of the seams in the top right after I bought it. The dealer at which I bought the car (Chapman BMW in Phoenix) was good about going about getting the top replaced (I had it done in early January of this year, I think). Unfortunately, the replacement job itself has been unsatisfactory.

Initially, the top looked great and I was very pleased with the job, based on appearance. There were no wrinkles and the back window was much improved since it was new and thus clear. Unfortunately, the weather-tightness of the job was poor, to say the least (i.e. the roof and trunk both had serious leakage issues).

To make a long story short, I have been most unimpressed with the quality of the replacement job as I have had the car into the dealership approximately 8-10 times since January of this year to have various adjustments made and seals replaced. In fact, just yesterday I had it into the dealer to have a seal in the roof replaced.

Note: part of the reason the car has been in so frequently is because almost half the time, I've taken it in and had the dealer find that they need a part that, naturally, they don't have in stock and that needs to be special-ordered. I would then take it in after the part arrived and had the work done. So in many cases, it required 2 trips per issue.

I love the car aside from the top, but this issue has me seriously considering getting rid of it and buying (gasp!) a Japanese car just so I no longer have to deal with 1-2 monthly visits to the dealer for something that should've been resolved in no more than 2 or 3 visits.

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