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ha! me too in SAINT LOUIS (archive)

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Posted by coky on April 21, 2000 at 22:33:39:

In Reply to: I hate BMW service departments!!! (more) posted by GideonArcher on April 21, 2000 at 16:25:01:

you know the rear hatch rattle? my new m coupe came with it. it was adjusted by autohaus of clayton...loosened up and i took it back there. they sent some dude probably just to tighten the screws tighter. wicked smot. s-m-o-t.
i never give any business a third chance, so i went to plaza motors and they actually took the time to disassemble the rear hatch and diagnose the problem. you know what? they sent back a pink slip technical bulletin back to the factory so they could be aware of the design flaw in how striker plate which is where the rear hatch attaches is anchored.
moral of the story? i told autohaus about it and they seem to be mostly good at pointing out at how it must be an anomalous situation and in general the other dealers in town suck.
irony irony everywhere. you know what else? i told my salesperson about it and i was merely venting. you see, my wife and i have gone through quite a bit of cars in the past three years (i'm picky) and so we have dealt with at least 10 different service departments. so i said that i had an n=11 for how good/not so good autohaus was for service. now, i mentioned that to let him know that i think i have a pretty good idea of how service departments run/don't run. he said i was an arrogant asshole. irony irony everywhere.

where we take our cars after the sale, they don't care.

ha ha ha ha.

and that will always be the problem with BMW. the dealers.

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